Terms of Service | Pingo Dolce

1. Scope of Service

Pingo Dolce provides an order-ahead platform for artisanal beverages, specialty coffee, and freshly baked goods for in-person pickup at our roastery and café located at 52 Zahari Zograf St, Sofia, Bulgaria. We do not provide home delivery services; all items are fulfilled for in-store pickup.

2. Orders & Preparation Times

Upon successful order placement and payment authorization, our baristas prepare your items according to your selected time slot or estimated arrival. You will receive a unique pickup identifier (e.g. 'PD-42') to display to our team upon pickup.

3. Pricing & Payments

All prices are listed in Euros (EUR) and include 9% VAT under applicable restaurant and catering regulations. Payments are processed securely via Stripe Checkout or Stripe Elements (credit/debit cards, Apple Pay, Google Pay). An order is only confirmed once payment authorization is completed.

4. Perishable Goods & Cancellation Policy

Fresh specialty coffee drinks and bakery products are made to order and perishable. Cancellations with full refund are accepted only while the order remains in 'Received' status, before brewing has commenced. Once an order transitions to 'Brewing', it cannot be cancelled or refunded.

5. Quality Guarantee & Refunds

We take immense pride in our coffee quality. If your order does not match your specified customizations (e.g. incorrect milk type or temperature), our barista will gladly remake your drink immediately or issue a refund via Stripe.

6. Contact

For support or inquiries regarding your orders: 52 Zahari Zograf St, Sofia; Tel: +359887395978; Email: hello@pingodolce.com.